Privacy policy

1. Who we are

株式会社岡元工務店 (大阪府岸和田市宮前町22-27; representative director: 岡元　健次) ("we") handles your personal information on the Nagomi Inn Miyazaki (田舎民泊「和」) website and booking service as described below.

2. What we collect

• Your name, email address, phone number and address (including country/region and postal code)
• Booking details (dates, number of guests, estimated arrival time, BBQ and sauna plans, notes, any coupon used)
• Account details (email and password; passwords are stored encrypted and we cannot see them)
• Payment information (payments are processed by Stripe; we never receive or store card numbers)
• Anything you send us when you contact us

3. How we use it

• To take and manage your booking and contact you about it
• To keep the guest register required by Japan's Hotel Business Act
• To prepare for your stay (arrival time, BBQ and sauna plans)
• To process payments, cancellations and refunds
• To send booking confirmations, pre-arrival information and a post-stay thank-you
• To answer your questions and prevent misuse

4. Service providers and processing outside Japan

We use the following providers to run the service. They may process your information outside Japan, including in the United States. We choose providers we expect to protect personal information appropriately.

• Stripe (payments)
• Supabase (database and accounts)
• Vercel (website hosting and visit statistics)
• Resend (email delivery)

5. Sharing

We do not share your personal information with third parties without your consent, except where required by law (for example, enquiries from public authorities or the police under the Hotel Business Act).

6. How long we keep it

Information in the guest register is kept for three years, as the Hotel Business Act requires. Other information is kept only as long as needed for the purposes above, then deleted.

7. Security

We take appropriate measures, such as access controls and encrypted connections, to protect your information against unauthorized access, leaks and loss.

8. Your rights

To see, correct, stop the use of, or delete your personal information, email nagomi.inn.miyazaki@gmail.com. We will confirm your identity and respond as the law requires.

9. Browser storage and visit statistics

The site stores your sign-in session, language, display theme and any booking in progress in your browser.

To improve the site, we use Vercel Web Analytics to count anonymously which pages are viewed, where visitors come from, their approximate country, device type, and how far bookings progress (number of guests and nights only). It uses no cookies and collects nothing that identifies you. We do not use advertising tracking.

10. Changes

We may update this policy when needed. Changes apply from when they are posted on this page.